All sales are final. We do not offer refunds or exchanges at this time. Please email info@chidozie.com to inquire about sizing and fabrications prior to purchasing.

1. Customs policy

Customer is responsible for customs charges for all international orders.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

2. Incorrect shipping address

Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.

If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Chidozie is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

The purchaser is responsible for signing for their package upon delivery, if applicable. If a package is not signed for and the package is returned, Chidozie cannot be responsible for replacing the product if the package is lost in transit. The purchaser is also responsible for making sure that the shipping address entered is a secure address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered to the shipping address. If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination.

3. Pre-orders

Pre-order items require 100% deposit to reserve your item. Shipping date is noted in the item description and may be subject to change. Items will be shipped out upon availability.